The current issues in operations management.
Operations Management is a dynamic field, and
challenges presented by global enterprise present exciting new issues for
operations managers. The present issues are
1.Coordinating the relationships between mutually
supportive but separate organizations: The
ability to coordinate information systems, product development and design,
engineering services, packaging, testing, and distribution is significant
challenge for the operation manager of the future.
2. Optimizing global supplier, production, and
distribution networks: The
implementation of global enterprise resource planning system has challenged
managers to use all of this information. Companies have begun to take advantage
of the information from these systems to optimally control such resources as
inventory, transportation, and production equipment.
3.
Increased co-production of goods and services: The internet has opened new ways for the customers to
interact directly with a firm. Increased co-production of goods and services is
a current issue in recently.
4. Managing customer touch points: As companies strive to become super efficient, they
often scrimp on customer support personnel required to effectively staff
service departments, help lines, and checkout counters.
5. Raising senior management awareness of operations as a
significant competitive weapon. Many
senior executives entered the organization through finance, strategy, or
marketing and built their reputations on work in these areas, and as a result
often take operations for granted.
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